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Anonymous

shared this problem
5 months ago

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SCM

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Compatibility Issue with WPX Hosting?

I've tried to get the blog manager to work with sites hosted by WPX Hosting without any success.

I've contacted the host, we've tried the following .htaccess modification below to address the "unable to contact server" error:

  1. <Files ~ "xmlrpc.php">
  2. Order allow,deny
  3. Allow from all
  4. </Files>

No luck.

Not only does the "unable to contact server" message appear whenever I attempt to add a new blog in SEO Content Machine (I've tried on several different installations hosted by WPX), any installation that SEO Content Machine attempts to establish a connection with produces a timeout error for a few minutes.

I have noticed the behaviour consistently - as in every single time - I try to add a new blog.

The blog loads up normally in the browser, then I attempt to add it to SEO Content Machine, get the error from SEO Content Machine, visit the blog in my browser and get the time out error.

I've had no issues using SEO Content Machine on other hosts (WP Engine, for instance) and am surprised there seems to be a problem with WPX Hosting.

Any ideas?

Official Answer
photo Employee
SCM Posted 5 months ago

Have you tried contact WPX hosting?

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I did, and they provided the code for the mods to the .htaccess file.

They can't see any issues on their end.

Please advise.

Thanks

photo Employee
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Anonymous wrote:

I did, and they provided the code for the mods to the .htaccess file.

They can't see any issues on their end.

Please advise.

Thanks

It is definitely a problem with the server, most likely DDOS protection of some sort, or the servers are underpowered.

Or the WP install is not configured properly, eg bad plugin.

Also check cloudflare configuration for security problems if you use that.

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1

Thanks for the suggestions.

As the issue arises on all installations on the same server - even new ones with just default WordPress theme and no active plugins - and one of WPX's claims to fame is server performance, I suspect it may be the DDOS protection.

In fact, I just googled WPX Hosting and DDOS and found this article in their knowledge base:

https://wpxhosting.com/knowledgebase/article/74/does-traffic-planet-hosting-offer-any-kind-of-ddos-protection-/

So I hit up support and they have opened up a support ticket to investigate further.

Thanks again for the suggestion and I will let you know what they come back with.

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1

Problem has been resolved.

Support was pretty awesome - they actually downloaded a copy of SCM (really didn't expect them to go this far on the strength of a single customer support ticket, but they did - and figured out that they needed to whitelist one of their security rules.

It was also necessary to add some code to the .htaccess file (I believe you guys provide this as a solution on a troubleshooting page).

They also said they are still looking why SCM triggers the rule that caused the problem and indicated that they will try to permanently resolve the case without the need of whitelisting the rule.

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